Oxford HighQ QUALITY POLICY
Oxford HighQ is a spinout from the University of Oxford’s Departments of Materials and Chemistry that is developing next-generation chemical and nanoparticle sensors. Our core technology of optical microcavities provides fundamental enhancement of signal strength that will offer a step change in fluid-based sensing across a wide range of applications and markets.
In support of these objectives we have implemented a quality management system (QMS) that complies with the international standard ISO 9001:2015. We also commit to monitor the effectiveness of our quality system and to act with integrity to continually improve our operations and to meet the requirements of our customers, as well as our legal and regulatory and any other applicable requirements.
The scope of our QMS is “The design and supply of scientific equipment in the optical microcavity sector.”
All personnel within the company are responsible for the quality of their work. We provide training and/or support and have established systems to assist all personnel to achieve the standards required. While we endeavour to understand then consistently meet and exceed our customers’ expectations, we have to recognise that we don’t always achieve our own standards. If a customer complains, we are committed to investigating the complaint and will do our best to rectify the situation and to learn from it.
The policy, organisation and procedures necessary to achieve the requirements are described in our QMS. Quality objectives of the company are agreed annually at Management Review Meetings and reviewed regularly for effectiveness. At these meetings, we ensure that this policy and the quality objectives remain compatible with the strategic direction and the purpose and context of our organisation.
Our Quality Manager is responsible for monitoring the quality system and reports regularly to the Senior Management team on the system’s implementation, status and effectiveness.
Steve Tocknell, Operations Manager